Client relationships

View as Markdown

Relationships record how your clients are connected to each other: who the directors and shareholders of a company are, who the trustees and beneficiaries of a trust are, which partners own a partnership, and family links such as spouses, parents and children.

Why it helps

See who is behind a client before you quote, onboard or run ID checks.
Record a relationship once and it shows on both clients.
Turn your relationships into a structure diagram you can download as a PDF.
Keep relationships in step with XPM, or bring them in from FYI Elite.

How relationships work

Each relationship links two clients, and you see it from both sides. The type is worded from the side of the client you're looking at:

On Smith Holdings Pty Ltd, the relationship shows as Director, with Sarah Smith as the client.
On Sarah Smith, the same relationship shows as Director Of, with Smith Holdings Pty Ltd as the client.

Add, edit or remove it on either client and the other client changes too.

The related client must already be a client in OnboardMe. If they aren't, add them first, then come back and link them.

View a client's relationships

Go to Clients and open the client.
Click the Relationships tab.

The Relationships tab on a client

The list shows:

Column	What it shows
Relationship	The type, worded from this client's side, for example Director or Shareholder Of.
Client	The other client in the relationship.
Holding	The number of shares for shareholders and owners, or the percentage for partners.
Period	The start and end dates. Relationships with no end date show present.

Use List and Structure at the top of the tab to switch between this list and the structure diagram.

Add a relationship

On the Relationships tab, click Add Relationship.
Choose the Relationship Type. Only the types that suit this client's entity type are offered.
In Related Client, type 3 or more letters of the other client's name and pick them from the list.
Add a Start Date if you know it.
For a shareholder or owner, enter the Number of Shares. For a partner, enter the Percentage. These are required for those types.
Click Save relationship.

Adding a relationship

The relationship is added to both clients straight away.

Relationship types

The types match Xero Practice Manager, so they sync cleanly. Each type has a matching type on the other client.

On one client	On the other client
Director	Director Of
Secretary	Secretary Of
Public Officer	Public Officer Of
Shareholder	Shareholder Of
Owner	Owner Of
Partner	Partner Of
Member	Member Of
Trustee	Trustee Of
Beneficiary	Beneficiary Of
Appointor	Appointor Of
Settlor	Settlor Of
Auditor	Auditor Of
Spouse	Spouse
Husband	Wife
Parent Of	Child Of
Associate	Associate

End a relationship

When a director resigns or a shareholder sells their shares, end the relationship instead of removing it. This keeps the history.

On the Relationships tab, click the edit icon on the relationship.
Set the End Date.
Click Save relationship.

Editing a relationship to add an end date

Ended relationships stay in the list with their dates. The structure diagram hides them unless you turn on Show ended.

Change or remove a relationship

To change the type, client, dates, shares or percentage, click the edit icon, make your changes and click Save relationship.
To remove a relationship entered by mistake, click the bin icon and then Remove. It's removed from both clients.

Removing a relationship

Note: If you're connected to XPM, removing a relationship also removes it from XPM. See Relationships with XPM and FYI.

Collect relationships during onboarding

Clients can tell you about their directors, shareholders, trustees and other connections as part of their onboarding. See Relationships in client onboarding.

Was this article helpful?

Still need help?