# Debtor reports

Debtor reports

Debtor reports give you a practice-wide view of what's owed and how collection
is going.

Why it helps

 * Know your numbers. See exactly how much is owed and how old it is, at any
   date.

 * Spot gaps. Find invoices that nobody is chasing.

 * Show your team's work. See every reminder, note and promise in one place.

 * Share easily. Print, or download as CSV or PDF for partners or your
   accountant.

To open them: go to Bills & Payments → Bills and click Reports.

> Who can do this: Owners, Admins and Finance Admins.

> 


THE REPORTS

Report

Answers the question…

Aged debtors

How much is owed, and how overdue is it?

Open item listing

Which invoices are outstanding right now?

Debtor movement

How did our debtors balance change over a period?

Arranged and unarranged

How much overdue debt is covered by a payment plan or scheduled payment?

Collection activity

What has the team done: reminders, notes, promises and disputes?

Not being chased

Which invoices will the workflow never remind, and why?


AGED DEBTORS

Outstanding balances split into Current, 1–30 days, 31–60 days, 61–90 days and
Over 90 days, as at the date you choose. In Group view, expand a row to see each
client. In Client view, expand a row to see each invoice.


OPEN ITEM LISTING

Every invoice still outstanding at the as-at date, with its due date, days
overdue, collection status, and any arrangement (payment plan or scheduled
payment).


DEBTOR MOVEMENT

For the date range you choose: Opening balance + Billed − Payments − Cancelled ±
Other = Closing balance. Other covers changes such as edited invoice totals.


ARRANGED AND UNARRANGED

Overdue debt only, split into:

 * Arranged: on an active payment plan or with a scheduled payment

 * Unarranged: nothing arranged

> Note: A Promise to pay doesn't count as arranged.


COLLECTION ACTIVITY

A log of email and SMS reminders, notes, and the latest promise, broken promise,
dispute or hold in the period. It shows who did each one and when. The report
shows up to the latest 2,000 events.


NOT BEING CHASED

Outstanding invoices that the reminder workflow will skip, with the reason:

 * the client's notifications are off, or

 * the invoice's branding theme doesn't have Send reminders ticked.

Check this report regularly to make sure nothing slips through.


REPORT OPTIONS

Option

How it works

As at

For Aged debtors, Open item listing, Arranged and unarranged, and Not being
chased. Defaults to today.

From / To

For Debtor movement and Collection activity. Defaults to the start of this month
to today.

Show report

Applies the dates you've chosen

Practice / Group / Client

Choose how rows are grouped (Aged debtors, Debtor movement, and Arranged and
unarranged)

Search

Filter by client, group or invoice

Print / Download CSV / Download PDF

Export the report as you see it

> Good to know: "As at" reports work out balances using payments made on or
> before that date. However, the status, assignee and arrangement columns show
> today's values.